Intense Oud Coupon Code “ARCHANAKUMARI” – Save 10% on Authentic Arabian Perfumes

IntenseOud aims to provide a smooth and transparent shopping experience. If you’re not completely satisfied with your purchase, you may be eligible to return eligible items by following the brand’s return guidelines and refund policy.

30-Day Return Window

Customers can request a return within 30 days of receiving their order. To qualify, products must be unused, unopened, in their original packaging, include all tags, and be accompanied by a valid receipt or proof of purchase.

How to Start a Return

To begin the return process, contact the IntenseOud customer support team with your order details, the item(s) you wish to return, the reason for the return, and photos if the product is damaged or incorrect. Once your request is approved, you’ll receive return instructions and a shipping label. Returns sent without prior authorization may be refused.

Return Eligibility

Only products that remain in the same condition as received are eligible for a refund. For hygiene and safety reasons, opened fragrances, attars, oud oils, and personal care products cannot be returned unless they arrived damaged or defective and the issue has been verified by the support team.

Damaged or Incorrect Orders

Inspect your package as soon as it arrives. If you receive a defective, leaking, damaged, or incorrect item, contact customer support immediately with clear photos of the product, packaging, and shipping label. After review, IntenseOud may offer a replacement, exchange, or refund depending on the situation.

Non-Returnable Items

Certain products are not eligible for returns, including:

• Opened fragrances and personal care products

• Custom or personalized items

• Gift cards

• Sale and clearance items marked as final sale

If you’re unsure whether your purchase qualifies, it’s best to contact customer support before initiating a return.

Exchanges

If you’d like a different product, the fastest option is to submit a return request for the original item and place a new order once your return has been approved and accepted. Product availability cannot be guaranteed during the exchange process.

Refund Process

After your returned item is received and inspected, IntenseOud will notify you whether your refund has been approved. Approved refunds are typically issued to your original payment method within 10 business days, although banks and payment providers may require additional processing time. Shipping charges are generally non-refundable unless the return is due to a verified defect, shipping damage, or a fulfillment error.

Shipping Responsibility

Customers should use only the return shipping label provided by IntenseOud. Until the carrier officially scans the return package, the shipment remains the customer’s responsibility. For international returns, customs duties, taxes, and similar fees are generally non-refundable unless the issue resulted from an error by IntenseOud.

European Union Returns

For eligible orders delivered within the European Union, customers may have a 14-day cooling-off period to return unopened and unused items in their original packaging, along with proof of purchase. Hygiene restrictions on opened fragrance products still apply.

Wholesale Orders

Wholesale (B2B) purchases are generally not eligible for returns unless products arrive damaged during transit or there is a verified fulfillment error. Additional terms may apply under the applicable wholesale agreement.

For complete details about return eligibility, refunds, exchanges, and the latest policy updates, please refer to the official IntenseOud Refund Policy.